Archive - May, 2008

Tech Support

I worked in technical support at Silicon Graphics about a year ago, and I was part of the group that was first in line to handle problem calls. Oh, joy. Being only eighteen at the time, my experience in the field of technical support was somewhat limited, but I could still handle my own.

Now, as you may or may not know, SGI sells top of the line computers used in many different industries. On average, they’re about three times as expensive as personal PCs and are meant to be used by professionals in the industries they’re used in.

Anyway, the following call came in:

Customer: “I just received an Onyx yesterday, and I tried to set it up today and it doesn’t work.”
Tech Support: “It just doesn’t boot up?”
Customer: “It doesn’t even turn on. I see nothing on the screen, and the fan doesn’t even turn on in the back of the system.”
Tech Support: “Is the monitor functioning? Is there a little green light in the lower right corner of the monitor?”
Customer: “Yes, there is.”
Tech Support: “Ok, is the computer plugged in?”
Customer: (irritated) “Look, I think I know how to set up a system. I’m a college graduate, you know.”
Tech Support: “Ok, let me finish typing up this report, and I’ll send it off. You will get a reply within one business day.”
Customer: (exasperated) “Thank you. Geez, I mean I paid a huge amount of money for this computer. The least you people can do it make sure it works before sending it to me!”

Customer: “I mean, to add to the poor quality control, you even sent me one extra power cord.”
Tech Support: “One extra cord?”
Customer: “Yes, it looks just the one I used to plug in the monitor and computer, but that’s all you sent to me. I have no use for this other one.”
At this point, I thought I should inquire a little more…but use a bit of tact to do so.

Tech Support: “Sir, can you double check the serial number on the back of your computer?”
Customer: “On the back of the computer?”
Tech Support: “Yes, sir.”
Customer: (sigh) “All right, all right, hold on…”
I heard a few muffled grunts as he crawled over his desk to see the back of the computer. He repeated the serial number from the sticker. I didn’t bother to verify it.

Tech Support: “Thank you, sir. Oh, by the way, can you check to see if the computer is plugged in?”
Dead silence. I could just picture the man’s face when he realized that the computer was never plugged in in the first place and that the “extra” power cord he was holding in his hand was for the computer. I didn’t wait for a response from him. I thanked him for calling, hung up, and closed the case.

Comcast gets hacked!!

Computer hackers took over Comcast’s Web site around 11:30 last night an example of the kind of good old-fashioned cyber vandalism that seems to be becoming a rarity. In the Web’s earlier years, most hackers sought mainly notoriety, which they usually attained by publicly defacing popular Web sites. But these days, hackers are increasingly motivated by financial gain. They’ll launch attacks to steal information like customer-account records that they can sell on the black market, and they take care to cover their tracks.

So it was a bit of a throwback when people who typed in Comcast.net were directed to a site reading: KRYOGENICS Defiant and EBK RoXed Comcast sHouTz to VIRUS Warlock elul21 coll1er seven. (A rough tech-jive-to-English translation: These two hackers can’t be stopped by Comcast, and that they want to acknowledge the friendship and inspiration they received from several other hackers.)

Naturally, the old-school attack has stirred up modern-day worry: People who access Comcast email accounts over the Internet weren’t able to access their accounts for several hours some still aren’t able to giving rise to fears that the hacker may have made off with their personal information as well.

That doesn’t appear to be the case here. The hacker didn’t access Comcast’s internal systems but rather a record maintained by Network Solutions, the company that registered Comcast’s Web site. By changing the record, the hackers were able to redirect people who typed in Comcast.net to a different address. A Network Solutions spokeswoman tells us that whoever changed the record probably obtained Comcast’s login credentials Network Solutions is still investigating and that her company was working with Comcast to resolve the situation. (Here’s a copy of the edited record. Incidentally, why is it that no one has invented an online registration form that can spot obviously made up addresses like 123 Fake St.? The hackers used a much dirtier fake address.)

It’s unclear how the hackers obtained the information needed to access Comcast’s record. But it looks like that’s the extent of what they stole. We have no evidence that any customer account information or data has been lost or compromised, a Comcast spokeswoman tells the Business Technology Blog. The company is working with law enforcement to find the culprits. And they may be on the right track: The Website for Kryogenics, the group of hackers that claimed responsibility, is currently unavailable.

-Ben Worthen

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BlackBerry OS 4.5.0.37

device_8800

Does anyone know where I can download the new OS? I found some updates at www.sprint.com/download and I also found the recent desktop manager on RIM’s web page. Oh and that is another thing does anyone know about synching your BB with a Mac OS X and iCal???
referenced: BlackBerry OS 4.5.0.37 finds its way onto the web

Zen Quote

We accept the graceful falling of mountain cherry blossoms, but it is much harder for us to fall away from our own attachment to the world.

Rengetsu

Quote for today

One of the few good things about modern times: If you die horribly on television, you will not have died in vain. You will have entertained us.
– Kurt Vonnegut

The problem with people who have no vices is that generally you can be pretty sure they’re going to have some pretty annoying virtues.
– Elizabeth Taylor

It has been said that man is a rational animal. All my life I have been searching for evidence which could support this.
– Bertrand Russell

Meaning of Color

Red Color  Red

Red is the color of fire and blood, so it is associated with energy,
war, danger, strength, power, determination as well as passion, desire,
and love.

Red is a very emotionally intense color. It enhances human metabolism,
increases respiration rate, and raises blood pressure. It has very high
visibility, which is why stop signs, stoplights, and fire equipment are
usually painted red. In heraldry, red is used to indicate courage. It
is a color found in many national flags.

Red brings text and images to the foreground. Use it as an accent color
to stimulate people to make quick decisions; it is a perfect color for
‘Buy Now’ or ‘Click Here’ buttons on Internet banners and websites. In
advertising, red is often used to evoke erotic feelings (red lips, red
nails, red-light districts, ‘Lady in Red’, etc). Red is widely used to
indicate danger (high voltage signs, traffic lights). This color is also
commonly associated with energy, so you can use it when promoting energy
drinks, games, cars, items related to sports and high physical activity.

Light red represents joy, sexuality, passion,
sensitivity, and love.
Pink signifies romance, love, and friendship. It denotes feminine
qualities and passiveness.
Dark red is associated with vigor, willpower, rage, anger, leadership,
courage, longing, malice, and wrath.

Brown suggests stability and denotes masculine qualities.
Reddish-brown is associated with harvest and fall.

Orange Color  Orange

Orange combines the energy of red and the happiness of yellow. It is
associated with joy, sunshine, and the tropics. Orange represents enthusiasm,
fascination, happiness, creativity, determination, attraction, success,
encouragement, and stimulation.

To the human eye, orange is a very hot color, so it gives the sensation
of heat. Nevertheless, orange is not as aggressive as red. Orange increases
oxygen supply to the brain, produces an invigorating effect, and stimulates
mental activity. It is highly accepted among young people. As a citrus
color, orange is associated with healthy food and stimulates appetite.
Orange is the color of fall and harvest. In heraldry, orange is symbolic
of strength and endurance.

Orange has very high visibility, so you can use it to catch attention
and highlight the most important elements of your design. Orange is very
effective for promoting food products and toys.

Dark orange can mean deceit and distrust.
Red-orange corresponds to desire, sexual passion, pleasure, domination,
aggression, and thirst for action.
Gold evokes the feeling of prestige. The meaning of gold is illumination,
wisdom, and wealth. Gold often symbolizes high quality.

Yellow Color  Yellow

Yellow is the color of sunshine. It’s associated with joy, happiness,
intellect, and energy.

Yellow produces a warming effect, arouses cheerfulness, stimulates mental
activity, and generates muscle energy. Yellow is often associated with
food. Bright, pure yellow is an attention getter, which is the reason
taxicabs are painted this color. When overused, yellow may have a disturbing
effect; it is known that babies cry more in yellow rooms. Yellow is seen
before other colors when placed against black; this combination is often
used to issue a warning. In heraldry, yellow indicates honor and loyalty.
Later the meaning of yellow was connected with cowardice.

Use yellow to evoke pleasant, cheerful feelings. You can choose yellow
to promote children’s products and items related to leisure. Yellow is
very effective for attracting attention, so use it to highlight the most
important elements of your design. Men usually perceive yellow as a very
lighthearted, ‘childish’ color, so it is not recommended to use yellow
when selling prestigious, expensive products to men – nobody will
buy a yellow business suit or a yellow Mercedes. Yellow is an unstable
and spontaneous color, so avoid using yellow if you want to suggest stability
and safety. Light yellow tends to disappear into white, so it usually
needs a dark color to highlight it. Shades of yellow are visually unappealing
because they loose cheerfulness and become dingy.

Dull (dingy) yellow represents caution, decay,
sickness, and jealousy.

Light yellow is associated with intellect, freshness, and joy.

Green Color  Green

Green is the color of nature. It symbolizes growth, harmony, freshness,
and fertility. Green has strong emotional correspondence with safety.
Dark green is also commonly associated with money.

Green has great healing power. It is the most restful color for the human
eye; it can improve vision. Green suggests stability and endurance. Sometimes
green denotes lack of experience; for example, a ‘greenhorn’ is a novice.
In heraldry, green indicates growth and hope. Green, as opposed to red,
means safety; it is the color of free passage in road traffic.

Use green to indicate safety when advertising drugs and medical products.
Green is directly related to nature, so you can use it to promote ‘green’
products. Dull, darker green is commonly associated with money, the financial
world, banking, and Wall Street.

Dark green is associated with ambition, greed,
and jealousy.
Yellow-green can indicate sickness, cowardice, discord, and jealousy.
Aqua is associated with emotional healing and protection.
Olive green is the traditional color of peace.

Blue Color  Blue

Blue is the color of the sky and sea. It is often associated with depth
and stability. It symbolizes trust, loyalty, wisdom, confidence, intelligence,
faith, truth, and heaven.

Blue is considered beneficial to the mind and body. It slows human metabolism
and produces a calming effect. Blue is strongly associated with tranquility
and calmness. In heraldry, blue is used to symbolize piety and sincerity.

You can use blue to promote products and services related to cleanliness
(water purification filters, cleaning liquids, vodka), air and sky (airlines,
airports, air conditioners), water and sea (sea voyages, mineral water).
As opposed to emotionally warm colors like red, orange, and yellow; blue
is linked to consciousness and intellect. Use blue to suggest precision
when promoting high-tech products.

Blue is a masculine color; according to studies, it is highly accepted
among males. Dark blue is associated with depth, expertise, and stability;
it is a preferred color for corporate America.

Avoid using blue when promoting food and cooking, because blue suppresses
appetite. When used together with warm colors like yellow or red, blue
can create high-impact, vibrant designs; for example, blue-yellow-red
is a perfect color scheme for a superhero.

Light blue is associated with health, healing,
tranquility, understanding, and softness.
Dark blue represents knowledge, power, integrity, and seriousness.

Purple Color  Purple

Purple combines the stability of blue and the energy of red. Purple is
associated with royalty. It symbolizes power, nobility, luxury, and ambition.
It conveys wealth and extravagance. Purple is associated with wisdom,
dignity, independence, creativity, mystery, and magic.

According to surveys, almost 75 percent of pre-adolescent children prefer
purple to all other colors. Purple is a very rare color in nature; some
people consider it to be artificial.

Light purple is a good choice for a feminine design. You can use bright
purple when promoting children’s products.

Light purple evokes romantic and nostalgic feelings.
Dark purple evokes gloom and sad feelings. It can cause frustration.

White Color  White

White is associated with light, goodness, innocence, purity, and virginity.
It is considered to be the color of perfection.

White means safety, purity, and cleanliness. As opposed to black, white
usually has a positive connotation. White can represent a successful beginning.
In heraldry, white depicts faith and purity.

In advertising, white is associated with coolness and cleanliness because
it’s the color of snow. You can use white to suggest simplicity in high-tech
products. White is an appropriate color for charitable organizations;
angels are usually imagined wearing white clothes. White is associated
with hospitals, doctors, and sterility, so you can use white to suggest
safety when promoting medical products. White is often associated with
low weight, low-fat food, and dairy products.

Black Color  Black

Black is associated with power, elegance, formality, death, evil, and
mystery.

Black is a mysterious color associated with fear and the unknown (black
holes). It usually has a negative connotation (blacklist, black humor,
‘black death’). Black denotes strength and authority; it is considered
to be a very formal, elegant, and prestigious color (black tie, black
Mercedes). In heraldry, black is the symbol of grief.

Black gives the feeling of perspective and depth, but a black background
diminishes readability. A black suit or dress can make you look thinner.
When designing for a gallery of art or photography, you can use a black
or gray background to make the other colors stand out. Black contrasts
well with bright colors. Combined with red or orange – other very
powerful colors – black gives a very aggressive color scheme.

Why Baseball Is the Greatest Sport on Earth

Why Baseball Is the Greatest Sport on Earth
By Kristopher Kaiyala

Baseball has become an easy target in recent years. From complaints about rampant steroid use to games taking too long to owners and a commissioner loathe to address pressing issues or to embrace the future, critics are more than happy to proclaim America’s national pastime dead and gone. Funny thing is, attendance is up. Way up. Somebody forgot to tell the fans their sport is irrelevant.

For those who truly follow and understand the game, baseball isn’t merely a sport—it’s magic. “Field of Dreams” struck a deep chord with Americans because so much of the movie is true. Baseball really does change lives. It’s where the past meets the present, where Cornfield America connects with Fenway Park. Here are a dozen reasons why it’s still the greatest sport on Earth.

The Home Run
Basketball has the slam dunk. Football has the Hail Mary. But for fan appeal and sheer awesomeness, nothing is more sublime than the dinger. Think about it: The very object without which the game cannot be played (never mind that the umpire has hundreds of replacements at his disposal) is purposely drilled out of the field of play into a sea of humanity or empty bleachers, becoming a souvenir—possibly worth millions—for a lucky fan. There’s a reason that “home run” is America’s favorite metaphor for anything that seriously doesn’t suck.

Strategy
Think baseball is just a batter desperately trying to hit a pitch? Think again. Get to know the inner workings of the game and you’ll see it’s a living chess match where pieces are carefully moved into place, but with a twist—the pieces are fallible. The strategy is in the player movement, but the magic is in the uncertainty of what will happen next.

Stats
Baseball’s statistics, dating back well over a hundred years, have been called “sacred” (which is why passionate fans get worked up when alleged steroids users like Mark McGuire and Barry Bonds start messing with them). No other American sport boats such a rich history, catalogued so precisely. Sure the numbers can get boring sometimes, but pay them respect: They’re the sport’s DNA.

Summer
During late-fall and winter, when the NBA, NFL, and NHL seasons are in full swing, most of the country fights to stay warm and dry. This gets old and bothersome after a while. Except for the buffer months of April and October, baseball is played in short-sleeve or no-shirt-at-all weather. You can wear flip flops and shorts to a game, no matter how old you are. Summer makes everyone feel like a kid again, and so does baseball.

Time
To really fall in love with baseball, you have to slow down. After all, at upwards of four hours per game, it is a sport of patience. Which I suppose is why some in the Halo (or even the Donkey Kong) generation can’t go the distance. But there was a time, not so long ago, when people probably thought a game couldn’t last long enough—to get away from the daily cares of surviving a Great Depression or a world war or two. If you can be patient with baseball, it will provide you an enjoyable escape.

Daily Schedule
It’s good to know that no matter how bad your day goes, or no matter what changes pounce or creep into your life, six out of seven days of the week you can tune into your favorite team, or check the box score in the paper in the morning. A little consistency is good for sanity.

“It Ain’t Over ‘til It’s Over”
Coined by legendary Yankees catcher and manager Yogi Berra, “It ain’t over ‘til it’s over” has very real meaning in baseball where the outcome isn’t determined by a clock but by outs. In theory, no matter how far a team is down, it can still come all the way back in that final at-bat in the ninth inning, no matter how unlikely. That, my friends, is poetry. And America.

Wrigley Field, Fenway Park, Yankee Stadium
The old yards have all but disappeared, but a few relics remain—even if their futures are uncertain. Better get to Yankee Stadium fast. It’s about to be replaced by a $1.3 billion (and counting) theme park.

Game-day Traditions
From the organ chimes (now probably a stadium intern clicking a mouse) to the ceremonial first pitch to the seventh inning stretch, baseball’s traditions are alive and well, and they’re not even corny. And there are few places left where you can bury your feet in peanut shells and feel proud.

Voices of the Game
Even as a 7-year-old kid I knew the name and friendly voice of Vin Scully. Listening to a good baseball announcer is like settling in for an entertaining books-on-tape session. Every game is a new story to be told, and baseball has the best stories. Hats off to Seattle Mariners’ broadcaster Dave Niehaus, who, still working the booth every day, enters the Hall of Fame this summer. If you’ve never listened to Dave, tune in.

Americana
Baseball isn’t only played in major cities, ya know. Sometimes the best games are played by teams with names like the Toledo Mud Hens, the Birmingham Barons, or the New Hampshire Fisher Cats. You want to see players working hard and struggling to make it to the big leagues? Check out minor league baseball. One thing’s for sure: You’ll see more wacky marketing promotions in small parks then you ever will this side of Madison Avenue.

Real Men
They may not be pretty, and they’re certainly not “pretty boys” like the stars of other sports leagues. Baseball players are more like survivors. It takes a lot of grit to play night in and night out and work your way through the farm system. The spitting, the scratching, the grabbing of nether regions—it’s all good.

And if you still don’t get it, go stand in the batter’s box with a 95 mph fastball whizzing by your head and see how that feels

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